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Openings >> Staffing Operations Manager
Staffing Operations Manager
Summary
Title:Staffing Operations Manager
ID:69
Department:Chrysalis Enterprises
Location:Downtown Los Angeles
Description
 
Title: Staffing Operations Manager
Department: Chrysalis Enterprises
 Supervisor: Director of Enterprise Programs
Location: Downtown Business Center
 
The Position
 
The Staffing Operations Manager facilitates the daily activities of Chrysalis Enterprises’ (CE) alternative staffing social enterprise, Chrysalis Staffing.   

Summary of Job Duties
 
  • Customer Service & Relations
  • Deliver consistently high levels of customer service to all customers, business owners, and other stakeholders ensuring that we meet or exceed all contractual obligations
  • Identify and respond to service issues quickly and professionally
  • Maintain records of executed contracts and ensure customers are billed accurately
  • Grow the use of services within existing accounts and quickly create rapport with representatives on new accounts
  • Operations
  • Work closely with CE team to identify process improvements, safe working practices and opportunities for growth
  • Ensure safety of all workers and that work is performed in compliance with OSHA standards and industry best practices
  • Develop, codify and enforce policies, procedures and forms for Chrysalis Staffing that is consistent with established CE standards
  • Interview, hire, train and place temporary Staffing clients out of three offices:  Downtown LA, Santa Monica and the San Fernando Valley
  • Build-up and maintain a pool of workers with CE vocational training certification
  • Indirectly manage Chrysalis’ transitional workforce to meet customer and programmatic goals
  • Client Support
  • Coach clients on behavioral and performance issues and take corrective action when necessary
  • Identify, develop and deliver vocational training modules to meet the needs of customers and increase the likelihood that Chrysalis clients are successful
  • Balance the needs of the social enterprise with the needs of Chrysalis clients
  • Act as liaison between Client Services and Chrysalis Enterprises
  • Adhere to all Chrysalis Enterprises policies and procedures
  • Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics
  • Other duties as assigned
 
Job Skills & Qualifications:
  • College degree
  • 3-5 years business operations experienc
  • Excellent written and verbal communication skill
  • Must be able to relate to and work well with teammates, customers and Chrysalis’ client population
  • Experience working with at-risk or low-income populations is a plus
  • Demonstrated knowledge of employment practices
  • Ability to work simultaneously on multiple, unrelated projects
  • Strong computer skills required, including Excel and database experience
  • A valid driver’s license and the ability to meet Chrysalis’ driving standards
  • Willing to work flexible hours depending on business needs
 
This is an exciting position in a fast-paced organization.  We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more. 
 
Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves.  Chrysalis is an Equal Opportunity Employer.
 
This opening is closed and is no longer accepting applications
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